All orders are shipped from our fulfillment center Thousand Oaks, California. Orders will be shipped via USPS or UPS Monday – Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days. A tracking number will be emailed to you after placing your order.
TWO-DAY SHIPPING AVAILABLE
Two-Day Delivery orders must be placed by 1 p.m. Pacific Standard Time (PST) Monday-Friday to be shipped that same day. Additional shipping fees will be applied.
Canna River will only ship to residential or business addresses. We do not ship to P.O. Boxes.
Due to the nature of our products, we do not ship internationally.
Due to the nature of our products, we do not except returns except for the event of damaged goods.
We will replace items if they are defective or damaged. Please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return and a photo of the damaged item(s).
Please email the information and photo to firstname.lastname@example.org
Returns will be processed within seven 2-3 business days and we will notify you by email once your refund, replacement or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges.