Refund policy

Every refund, replacement or credit request is reviewed by Canna River, and approval is at Canna River's sole discretion.

• Returns: not accepted, because our products are consumable.
• 60-day money-back guarantee: for first-time purchases of one product, not subscriptions.
• Damaged or defective items: email us within 7 days and we'll replace them.
• Cancellations: within 24 business hours of ordering.

Returns

Due to the consumable nature of our products, we do not accept returns.

60-Day Money-Back Guarantee

If a product isn't right for you, you may request a refund within 60 days of receiving your order by submitting our Money-Back Guarantee form. The form asks for your name, email, order number, the product and how long you've been using it.

• The guarantee applies to first-time purchases of one product.
• Subscription orders are not covered by the guarantee.
• Every request is reviewed. Refunds or store credits are issued at Canna River's sole discretion.
• Canna River may refuse refunds or credits for orders that show signs of fraud.

Damaged or Defective Items

If an item arrives damaged or defective, email info@cannariver.com within seven (7) days of receiving it. Include your order number, the item(s) affected and a photo. After review, we will replace the item.

Lost or Damaged in Transit

Shipping protection, if purchased at checkout, covers orders lost or damaged in transit. Once an order is delivered, it is considered complete. Shipping details are in our Shipping Policy.

Order Cancellations

To cancel an order, email info@cannariver.com or call +1 (805) 375-2777 within 24 business hours of placing it. We ship fast, so an order may ship before we're notified. Once an order ships, it can't be canceled.

Subscriptions

You can skip a shipment or cancel your subscription at any time. Subscription orders are not covered by the 60-day money-back guarantee.

Age Verification

Orders that are not age verified (21+) are automatically canceled and refunded after 48 business hours. Any order placed by someone under the age of 21 is canceled.

Pricing Errors

If a product is listed at an incorrect price, we may cancel orders placed at that price, even after the order is confirmed. If your card was already charged, we'll credit it for the amount charged.

How Refunds Are Issued

Approved refunds are issued to the original payment method, or as store credit where noted above. Please allow up to 7 business days for your bank to post a refund, and up to 10 business days during major holidays.

Contact

Questions about a refund? Email info@cannariver.com or call +1 (805) 375-2777, Monday to Friday, 8 AM to 4:30 PM PT.

See also our Shipping Policy, Terms & Conditions and FAQ.