To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.
AGE OF CONSENT & AGE VERIFICATION
By using this website, you represent that you are at least 21 years of age. It is important to use your legal first and last time when creating an account and submitting orders. After successfully proceeding through the checkout process of our website, age verification is required by law due to the nature of our products. Our third party age verification company: BlueCheck Age Verification will reach out via email with simple instructions. BlueCheck is a secure partner that uses federal, state, and local databases to access the required information to verify your identity. If difficulties occur when using BlueCheck, an image of you holding your ID may be required. Orders that have not successfully been age verified will be automatically refunded and canceled after 48 business hours. Age verification is required one time by law, and is only ever required again if the shipping or billing details are changed on a future order. When our age verification platform informs us of any persons placing orders under the age of 21, the order is immediately canceled.
COLORS OF ACCURACY AND LISTINGS
We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on the website are complete, current, or error-free.
In the event that a Canna River product is mistakenly listed at an incorrect price on the website, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Canna River reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Canna River shall issue a credit to your credit card account in the amount of the incorrect price.
Please do not copy images or contents found at this website. The entire content included in this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under United States and international copyright laws, and is the property of Canna River. The collective work includes works that are licensed to Canna River. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorized in writing by Canna River. Requests for permission should be directed to our Thousand Oaks office at the following address:
2535 Conejo Spectrum, Building 4,
Thousand Oaks, CA 91302
You may choose to register at our website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Canna River's best interests to do so.
Canna River's online store reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the canceled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of these conditions, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
Canna River may deliver notice to you by e-mail, a general notice on the website, or by other reliable method to the address you have provided to us.
CannaRiver.com accepts payments from Visa, MasterCard, Discover, American Express and Crypto Currency via Coinbase Commerce. It's important to know that if payment is made via crypto currency, applicable refunds will be submitted as store credit. Canna River unfortunately will not provide a refund via card or crypto currency in these situations.
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Canna River disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Canna River, its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if Canna River has been advised of the possibility of such damages. Certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.
TERMINATION OF TERMS AND CONDITIONS
These terms and conditions, or any part of them, may be terminated by Canna River without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.
This website is created, controlled and maintained by Canna River LLC, in the State of California. Accordingly, the laws of the State of California shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Canna River makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of California and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of California and must be commenced no later than one year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.
You agree to indemnify, defend, and hold harmless CannaRiver.com/Canna River LLC, subsidiaries, affiliates, partners, officers, directors, employees, interns, subcontractors, agents, licensors and suppliers harmless from any claim or demand, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.
SHIPPING & RETURNS
Under no circumstance do we allow the shipment of any of our products to: China; Hong Kong; Iceland; Iran; Israel; Malaysia; Philippines; Russia; Singapore; Slovakia; United Arab Emirates; India.
All orders are shipped from our fulfillment center Thousand Oaks, California. Orders will be shipped Monday – Friday, except on major holidays. Orders placed on holidays and weekends will generally be processed within two (2) business days, no matter the shipping method selected. A tracking number will be emailed to you after placing your order. Once fourteen (14) days have passed after receiving your shipment, we will no longer allow returns for any product for any reason of any kind. It is the consignees sole responsibility to inspect and approve of all product received, notifying us of any concerns within fourteen (14) days. If we are contacted within fourteen (14) days, we are happy to assist you. There are no exceptions to these rules.
Free shipping is not available for wholesale level accounts. Free shipping is available for certain U.S. shipping addresses only.
Although the US controls these states and territories, free shipping will not be applicable to the following locations,
Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
DISCOUNTS & GIFT CARDS
Due to limitations within the software of our website platform host, we unfortunately cannot allow the use of multiple discount codes within the same transaction. This includes but is not limited to: Gift cards, loyalty points redemption, special discount program redemption (senior, veteran, etc.) and sales codes.
All orders are fulfilled on chronological basis. If an expedited method of shipping is selected, we will do our best to accommodate however there are no guarantees that choosing expedited methods improves the processing time of the order(s).
Due to the nature of our products, it is possible your order will be inspected by customs, rejected, destroyed, or no longer processed through the shipping carriers network. It is also possible, depending on your shipping destination, that you pay a customs or clearance fee to receive your package(s). Canna River LLC is not responsible for paying the customs or clearance fee on your behalf. It is your responsibility to fully understand the liabilities and the legalities of your country before placing an international order. It is unfortunate, but lost packages occur more often with international shipments for all businesses and shippers. If your package fails to deliver to your location, upon reason we will issue a refund for the products only. In this event the shipping cost, customs fees, taxes will not be refunded by Canna River, under no exceptions. Replacement shipments will not be issued either for lost, damaged, or stuck packages.
We will replace items if they are defective or damaged. Please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return and a photo of the damaged item(s).
Please email the information and photo to firstname.lastname@example.org
Returns are generally processed within 2-3 business days and we will notify you by email once your refund, replacement or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges. If the original payment method is no longer available, a store credit will be issued. If an order was paid via cryptocurrency, all compensation is provided in form of store credit.
60 DAY MONEY-BACK GUARANTEE FORM
The 60 Day Money-Back Guarantee Form is only applicable for first time customers and only applies to only one item.
All refunds are subject to first-time purchases of one product and only applicable within 60 days of receiving your order. All Money-Back Guarantee Forms are subject to strict review and refunds/credits are provided at the sole discretion of Canna River. Canna River reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Questions about our Terms and Conditions should be sent to us at email@example.com