Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
PRODUCT INFO
SHIPPING
ABOUT CANNA RIVER
STORE POLICIES
Yes, all of our products are lab tested by verified third party labs. We also do thorough full panel testing on our hemp ingredients to ensure our product quality is consistently upheld.
Yes, Canna River only offers federally legal hemp products that contain <0.3% Delta 9 THC. We strictly only allow federally legal products on our website, however depending on your state or territory local laws may vary.
All of our products are printed with expiration dates of 2 years.
Most of our products are plant based and do not contain any animal-based ingredients like our gummies and tinctures for example. The badges you'll see on the product pages outline these details as it varies per product.
CBG is a cannabinoid found in cannabis. CBG is considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
CBN is a federally legal cannabinoid that is created from THC. CBN is known for being "the sleepy cannabinoid" and is also considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
HHC stands for Hexahydrocannabinol. HHC is typically made by hydrogenating natural cannabinoid extracts. HHC will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that HHC is know to cause psychotropic effects and the feeling of being "high". Operating machinery after consumption is not advised.
Delta 8 is a cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is not the THC people are typically referring to when they use those three letters. That’s delta 9. Delta 8 is federally legal under the 2018 Farm Bill as long as it is derived from hemp and adheres to the <.3% Delta-9-THC rule. Delta 8 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 8 is know to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
Delta 9 is also known as THC and is the most commonly known and used cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is the THC people are typically referring to when they use those three letters. Our Delta 9 products are federally legal under the 2018 Farm Bill as long as they are derived from hemp and adhere to the <.3% Delta-9-THC rule. Delta 9 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 9 is know to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
Both Broad Spectrum and Full Spectrum have a spectrum of cannabinoids and natural terpenes from the hemp plant. The primary difference is that Broad Spectrum CBD contains undetectable levels of THC, whereas Full Spectrum contains legal trace amounts of Delta-9-THC (<.3%).
We let our customers determine if they'd like to order or not based on the legalities of their country. Our website will allow international orders, but we cannot ensure that your order will arrive to your shipping address. Generally we do not experience issues but there is no guarantee.
Yes, our packaging is intentionally discreet and states: "CR" as the sender.
We offer free shipping to domestic United States customers only. Unfortunately, free shipping does not apply to Alaska or Hawaii.
If shipping options aren't appearing, this is most likely because your cart contains products that are not allowed at your shipping address. In most cases, Delta 8 products are the cause of this as they are banned in a variety of states and territories.
Almost all shipments are sent via USPS.
Almost all shipments leave our facility within 24 - 48 business hours. If you choose an expedited shipping method we will do our best to accommodate, but expect your order to be fulfilled within the 24 - 48 business hour window.
We started out in 2018 and have been pushing tirelessly to provide our customers with the highest quality, yet most affordable hemp products on the market.
Unlike some competitors, Canna River has been and always will be a family owned business. Canna River is our family and we stand by our products and services.
Since we are family owned we like to give our team time to rest and relax for the weekend. We operate 8:00 AM - 4:30 PM PST Monday thru Friday.
Beyond great quality and really fair prices, we also offer 30% off permanent discounts to: veterans, teachers, etc. as well as a loyalty program. Oh, and free shipping always for domestic US customers!
If the products are unopened and we are notified within 7 days of the delivery, we are happy to accept returns for the products.
Yes, we are happy to offer a 60 day money-back guarantee for those that did not find our products effective.
We require all customers to be over 18 or 21 years of age to proceed with ordering, depending on the legalities of the product in their cart.
We have a terms and conditions link in the footer of our website. That page outlines all the policies and legalities of our company!