The short version: Canna River offers a 60-day money-back guarantee, permanent community discounts for military members and veterans, first responders, medical staff, teachers, seniors and several other groups, and free shipping on every order within the United States, excluding Alaska and Hawaii. Orders ship from Carrollton, Texas, and almost all leave within 24 to 48 business hours.
60-day money-back guarantee
Canna River offers a 60-day money-back guarantee on first-time purchases of one product, within 60 days of receiving your order. Subscription orders are not covered. To request it, submit the Money-Back Guarantee form. Every request is reviewed, and refunds or store credit are issued at Canna River's discretion. Full terms are in our Refund Policy.
Because our products are consumable, we don't accept returns. The guarantee is how we stand behind a purchase instead.
Community discounts (military, first responders, teachers and more)
Canna River offers permanent discounts to the groups below. Eligibility is verified through our partner, VerifyPass:
| Discount | Who's eligible |
|---|---|
| Military | Active duty, veterans and dependents |
| Responder | Police, fire and EMT |
| Medical | Doctors, nurses and medical staff |
| Teacher | Pre-K, K-12 and professors |
| Senior | Senior citizens (60+) |
| Commercial Driver | Drivers with a CDL |
| Non-Profit | Owners and employees |
| Union Member | Members of labor unions |
| Disadvantaged | Disabled, low-income and unemployed |
How to get your discount code
- Go to the Discounts page and click Get Code on your category.
- Create an account with VerifyPass and complete verification.
- You'll receive a one-time discount code to use at checkout. You can get one code every 24 hours.
Canna River also runs a loyalty program and offers subscriptions.
Shipping
- Free shipping on every order within the United States, excluding Alaska and Hawaii.
- Ships from our fulfillment center in Carrollton, Texas, almost always via USPS.
- Processing time: almost all orders leave within 24 to 48 business hours.
- Discreet packaging: the sender is shown as "CR."
- International: we don't ship direct to consumers outside the US. Wholesale inquiries are welcome at info@cannariver.com.
- State restrictions: not every product can ship to every state or territory. Restrictions are checked at checkout. If no shipping options appear, an item in your cart can't ship to that address, and removing it brings the options back.
About Canna River
Canna River is made and sold by Canna River LLC, a family-owned business founded in 2018. Products are made from non-GMO hemp grown in the United States, and every batch is tested by an independent lab with a published certificate of analysis. See Is Canna River CBD Lab Tested? for how to find the report for your batch, and our Press & Awards page for Forbes Health's 2026 picks.
Frequently asked questions
Does Canna River offer a veteran discount?
Yes. Active duty service members, veterans and their dependents qualify for the Military discount, verified through VerifyPass on our Discounts page.
Does Canna River have a money-back guarantee?
Yes, a 60-day money-back guarantee on first-time purchases of one product. Subscription orders are not covered. Requests go through the Money-Back Guarantee form.
Is shipping free?
Yes, for every order shipped within the United States, excluding Alaska and Hawaii.
How old do I have to be to order?
Canna River products are intended for adults 21 and over.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat or cure any disease.
